Scope

Create an engaging digital compliance training for the We Card organization to train retailers on selling age-restricted products.

Key Challenges

Technical — Develop an online course with the ability to:
– Pull in state-specific law information based upon the state where the learner is taking the course
– Assess the learner’s understanding of the retail laws for their state

Content — Work with We Card’s subject matter expert (SME) to create a fun training experience that retailers would want to purchase for their employees.

Solution

We designed the online course around the behind-the-counter experience. Learners were challenged to apply correct carding practices through a series of buying scenarios with underage customers attempting to trick them into selling.

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